Privacy statement

Your privacy is important to us. We use your personal data solely to manage your account and to inform you about our products and services, insofar as you have given your consent to this. We attach great importance to the protection, confidentiality and integrity of your personal data. In this privacy statement, we explain what personal data we collect when you use our products and services, why we need this data and how we use it.

What personal data is collected?
We require certain personal data to provide you with better services and to inform you about our products and services.
For example, if you contact us via the contact form, we will process the following data:

Company name;
First name;
Surname;
Email address;
Telephone number;
Message.

How do we use your personal data?
We use your personal data solely for the purposes for which it was collected and, where applicable, to comply with legal obligations.
We use your personal data for the following purposes:

Practice
We use your personal data to contact you (at your own request).

Marketing
We would like to keep you informed about our products and services via email, text message or other electronic media. You have the right to unsubscribe from this information service at any time.

Communication
We use your data to communicate with you about our services via email, text messages or other electronic media. For example, we send you invoices and may contact you to invite you to participate in customer satisfaction surveys.

Improvement and personalisation of our products and services
We may use your personal data to improve our products and services. For example, insight into click behaviour and search results on our website can help us to prioritise or identify new product features.

Maintenance, development and incident management
If you encounter problems with one of our products or services, we may need to process personal data, such as your name or email address, in order to resolve the issue. We also process your personal data for certain internal operational processes, for example when we transfer customer data to a new database.

Execution of general business processes, internal management and management reporting
In order to carry out our business activities, we use your personal data for general business processes. For example, we process your data for archiving purposes, management reporting and other administrative purposes.

With whom do we share your personal data?
We share your personal data with third parties such as local authorities, law enforcement agencies and e-marketing companies. We share your data:
– To the extent necessary to carry out our business activities or enable us to provide our services.
– In cases where you have given us your explicit consent to do so.
– If we are lawfully requested to do so in the context of law enforcement, for example for the investigation of illegal activities.
– To enforce our agreement with you, where applicable. For example, if you have not paid your invoices, we may share your information with a debt collection agency.
– To enforce our rights against third parties or defend ourselves against claims or allegations from third parties;
– To ensure the security, integrity and protection of our services.
Data sharing within our company takes place exclusively for the purposes of our business activities, our services to you and as described in this privacy statement.

Where is your personal data processed?
Your personal data is not stored on the site, but sent from the website to our email address. Your personal data is only processed by employees of our company and processed in our CRM system.

How long do we retain your personal data?
We retain your personal data only for as long as it is necessary for the purposes for which it was collected or is being used and/or for as long as is required by law.
If you wish to have your personal data deleted, please contact us. We will then delete your personal data without undue delay, with the exception of information that we are legally obliged to retain. For example, we are legally obliged to retain data such as copies of invoices for seven years.

Legal basis for data processing
We collect and process your personal data only when we have a legal basis for doing so. The following bases apply:
– Processing is necessary for the performance of your agreement;
– Processing is necessary for the purposes of our legitimate business interests, for example:
i) to be able to carry out our business activities;
ii) for certain forms of direct marketing and profiling;
iii) to archive information about your account;
iv) to detect or prevent fraud or misuse of our services; or
v) for the security of our network and systems.
The processing is necessary to comply with a legal obligation, such as the obligation to retain administrative data or to share certain information following a police order for criminal investigation purposes.

When you have given us explicit consent for processing.
When processing is based on consent, you have the right to withdraw your consent at any time. In that case, we will terminate the processing of your data. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

Questions and complaints
If you have any questions about how we use your personal data, please contact us. If you feel that a problem has not been adequately addressed, you also have the right to lodge a complaint with the Data Protection Authority.

We reserve the right to change this privacy statement at any time. Would you like to know what information we have about you in our database? Please contact us on 073-781 0002 or send an email to info@bim4tech.nl.